Repairs

Even the best device can develop a fault at some point. In most cases – over 90% – a quick call to our hotline on 0711-518 0600 is enough to fix the fault together with our technicians.

If remote support is not possible, we have to ask you to send in your device – an on-site repair usually involves high travel costs and is often not possible at all, since we cannot know what is faulty and cannot carry every spare part with us.

In this case we prepare a cost estimate, and the repair is carried out after the customer’s approval.